The Adventure Girls Club Terms & Conditions
Our Contract
Your booking and your contract is with The Adventure Girls Club Ltd t/a The Adventure Girls Club with registered number 13858078, registered address at Unit 219, Foundry 78 The Beacon, Eastbourne, England, BN21 3NW (“we”, “us”, the “Company” or “our”). By booking or participating in a trip or event with us you are agreeing to these Terms and Conditions
The Adventure Girls Club provides adult trips only. You must be at least 18 years of age to make a booking or attend any of our trips.
We only accept well-behaved pets on day hikes, not weekend trips. If you bring your dog on a day hike, you are solely responsible for it and make sure it goes on the lead and appropriate times (around livestock, along roads and near cliff edges)
In case you do not comply with the above regulations, you will not be accepted onto the trip and no refund will be due or offered.
Unless stated otherwise, all events are run by The Adventure Girls Club Ltd and by booking or participating in a trip with us you are agreeing to these Terms and Conditions.
We also use third party providers for events, in which case the third party will have their own Terms and Conditions which you will need to agree to before participation.
If you make a booking on behalf of another person, you guarantee that you have the authority and legal capacity to accept and do accept these Terms on behalf of the other person/s and you become the “lead name”. As the lead name for a booking we will only deal with you regarding all correspondence, changes, amendments and cancellations.
Medical conditions and emergency treatment
Your personal safety is of paramount importance to us and therefore you are required to ensure that you are medically fit for the trip you have booked.
You are as well required to advise us before the trip of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip, including but not limited to, conditions such as asthma, diabetes, heart conditions and allergies. If you have a medical condition that may affect the health or safety of others you are required to contact us before booking your trip.
First Aid
All hikes are led by qualified hike leaders and qualified Outdoor First Aiders.
In the event of a medical emergency arising you consent to the administration of First Aid measures as may be determined necessary by the group leader or any other person present with current First Aid training. You further consent to any medical treatment being administered by the Emergency Services if they deem suitable or necessary.
Personal Statement and Insurance
I understand that by taking part in activities The Adventure Girls Club offer such as hiking, cold water swimming and outdoor activities there is a risk element that I accept. I further confirm that I am medically fit to take part in such activities.
I also assume responsibility of keeping myself safe - such as but not limited to being careful when walking on slippery surfaces or close to electric fences and barbed wire; as well staying away from cliff edges. I declare I will not do anything to put any other person or property at risk.
I understand that when using the content in the portal and Geneva app (route cards, masterclass videos and resources) I am still responsible for my own safety and wellbeing.
For our day hikes and weekend trips we recommend you to take out appropriate insurance. BMC offer suitable policies at surprisingly reasonable rates:
https://www.thebmc.co.uk/modules/insurance/
We advise you not to bring valuables on our trip. All baggage and personal items brought are done so at your own risk and knowing that The Adventure Girls Club do not have insurance for them. We will not be responsible for any loss, damage or accident to any personal property.
Payment and Refunds
Membership
For the monthly membership, payment will be taken out on the same date each month from the bank account you signed up with. Payment will be taken via a third party company, if you do not have enough money in the account provided the payment company will try again in 3 days. If the payment company has tried too many times the membership will be automatically cancelled and you will no longer get access to the membership portal.
Refunds are not given under any circumstances. If you wish to cancel your membership you can do so via your account. Any cancellations made less than 3 days before the money is due to leave your account may not be processed in time.
After cancellation you will not have access to the portal, geneva app or be able to book any of the trips for members price.
If you cancel your membership and want to rejoin you may have to pay a new price for the membership, we cannot guarantee you will get to join for the same price as before.
If you cancel your membership and you have booked onto future hikes and trips as a member, you will have to re-book on as a non-member and your member ticket will be refunded.
Overnight trips
For trips involving an overnight stay, a deposit is required at the time of booking and this is non refundable and non transferable. If you do not make full payment for the trip by the deadline advertised on that event page, your booking will be cancelled and your deposit paid will not be refunded.
Once full payment for an overnight trip has been made we are unable to provide a refund if you aren't able to travel due to personal circumstances. In this case we suggest that you advertise your fully paid space for sale in the Facebook group - however this is only possible once the trip is full and sold out. Your space is only confirmed for a trip once we have received full payment for the trip. Selling your space is permitted at our discretion and you are not permitted to advertise a space at a price different from the amount you've paid. If somebody does wish to buy your space you will need to liaise with them directly and email us when you have received the payment from the buyer to inform us. Spaces on overnight trips can only be bought by other women (including trans women) or non-binary people. No men are allowed on these trips.
Day trips
Payments for day hikes and other day events are non refundable, however, if you can no longer make the hike you are more than welcome to sell your ticket via the Facebook group or other means. You will need to email me once payment has been received and let me know the name of the person who has bought your ticket.
Covid 19
We advise you to take out travel insurance and to start your policy before your trip, so that it covers you for accidents/illness/catching Covid etc in case this prevents you from attending your trip. If you decide not to take out insurance or not to get cover for Covid, then in the event of you catching Covid and being unable to attend a trip, your trip space would remain non refundable and non transferrable
Anyone who the trip organiser deems to have Covid symptoms can either exclude that person from the trip or require them to take a lateral flow test. Anyone refusing to take a test or who tests positive would need to leave the trip and in this case no refund would be due.
Cancellation or Alteration of Events
Some advertised walks on trips are weather dependent thus are subject to change if necessitated by safety considerations.
The Adventure Girls Club reserves the right in any circumstances to cancel any event due to force majeure, unavoidable and extraordinary circumstances, unusual or unforeseen events outside our control, such as, but not limited to, terrorism, natural disasters, epidemics, pandemics, political instability or other external factors. If we cancel or postpone your event for one of these reasons where you are not in breach of these booking conditions you can either move your payment to an event on an alternative date or we can provide you with a refund. We are not responsible for any non-refundable incidental expenses that you may have incurred as a result of your booking.
By booking an event with The Adventure Girls Club you agree to abide by the authority of our event leader. The decisions of the leader are final. If, in the opinion of the leader, your behaviour or physical condition present a risk to the safety, welfare and well-being of yourself or the group as a whole you may be asked to leave the trip without the right to any refund for unused services.
Anyone attending a trip must at all times comply with the laws and regulations applicable in the country visited. Should you commit any illegal act when on the trip, you may be asked to leave the trip without the right to any refund for unused services.
Due to factors outside of our control like bad weather conditions or in regard to other safety reasons, The Adventure Girls Club reserves the right to alter a planned trip agenda or cancel an activity. Changes may be necessary in a variety of areas - the accommodation used, the trip leaders, the itinerary. Such changes are rare but necessary at times and we will endeavour to stick as closely as possible to the original planned details
Transport to and from trips. Where our trips do not include transport, we are not responsible if 3rd party service providers alter or cancel their transport. This can include but is not limited to: flights to or from a destination, trains or buses to or from a trip. If the transport provider that you have chosen to a trip cancels or alters your transport, it is your responsibility to find an alternative, such as another flight to a destination, or taking a bus if the train isn't operating etc
Clothing and equipment
For all activities, suitable clothing and equipment is required. This includes but isn't limited to:
Footwear - sturdy hiking boots ideally waterproof both for water and some of our hikes include mud on rural tracks.
Clothing - warm layers in winter and something lighter for the summer. Waterproof layer in case of rain. No jeans.
As a participant, it is your responsibility to be suitably dressed and equipped for whatever activity you have chosen to do with us. If you are deemed by the event leader to have inadequate clothing for the conditions then you will not be allowed to participate in the event. No refund or partial refund will be given in these circumstances.
Photos
You consent to us using images of you or taken by you and put on The Adventure Girls Club website, Instagram page, Facebook group and Alice Keegans Instagram page for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images.
If you do not wish this to happen please advise us in writing or by confirmed email (where we reply to confirm that the photo/s will not be used) within 10 working days of the trip.
We may ask to reshare any photos you post in the private group, but your permission will be required and respected first.
Membership
The Adventure Girls Club has uploaded accurate and appropriate content to the portal according to their knowledge and personal experience, however, they are not responsible should anything go wrong when using any of the content (route cards, resources, masterclasses etc). You will be responsible for your own safety and wellbeing when using the content. We advise using a map and compass or OS maps app as well as the Route Cards for extra assurance and to never wild swim alone, only with others around.
Privacy policy
We understand your concerns about data and how it is stored and used and are committed to complying with all data protection laws including GDPR. This privacy policy explains how we use your data, what we use it for and who we share it with.
Personal information may be used for any purpose associated with the operation of the event you have booked. The information may be disclosed to agents, service providers or other suppliers as necessary for that trip or as law requires to the emergency services. We will otherwise treat your details with confidentiality.
Applicable Law and Jurisdiction
This contract is governed by English Law and the jurisdiction of the English Courts and you submit to the exclusive jurisdiction of the Courts of England or Wales to settle any dispute.
Types of data that could be collected and processed:
Personal details: Your name or nickname that you have used in Eventbrite.
Address: We may also require your address to post welcome packs or other goodies, this is optional and you can decline at any point.
Sensitive data: On every event we kindly request from you personal information that is more sensitive, such as:
- Full name, date of birth, address, mobile number, medical conditions, medication, allergies, dietary requirements, next of kin contacts - this is only requested and used with your consent - this also applies to anyone else on the same booking when such information is provided.
- Payment details: When you purchase a service from The Adventure Girls Club, your payment is made with the help of a third party agent serving as an intermediary in the process. Some of your data such as your full name and email address will be processed to finalise your booking and may be further used solely for communication purposes relating to the event. Further details about bank payments from you and other details of products and services you have purchased from us are also processed at discretion for the purposes of booking and accounting.
We limit any sensitive personal data we collect to the minimum possible. Unless we have a specific lawful reason to use this information, we will ask for your consent to collect it.
Communication details: Any questions, advice, comments, feedback, complaints provided by you in the process of communication with our staff.
Retention periods:
We will only keep your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal accounting or reporting requirements.
By law we have to keep basic information about booking and our customers for six years for legal claims and tax purposes.
Sharing personal data:
In order to provide you with our services, we may share your personal information with third parties such as accommodation providers, transport companies, activity providers. All third parties are required to equally respect your privacy and to treat your personal data in accordance with the law.